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Our customer care principles

Our customer care principles

Here at XP Plumbing and Heating, we understand that when you’re paying hard-earned money for a service - particularly something as important as your home’s plumbing, heating, or electrics - you want to choose a team who care as much about the job as you do.

That’s why we’ve put customer care at the heart of what we do. And here’s why we think we’ve got things just right.

We’re a small but established firm with strong roots in our local community in Sidcup.

When you call or email us, you’ll be going straight through to our local, dedicated office team, and because they’re knowledgeable and experienced as well as polite and friendly, you’ll know that - whether you’re calling because of an urgent repair you need us to take care of right now, or a bigger project like a kitchen or bathroom fitting you want us to manage over the long term - you’re in safe hands.

We’re not a corporate call centre who’ll leave you hanging on hold for hours and don’t seem to remember you from one call to the next; and we’re not a one-man-band with three mobile numbers either.

We’re experts in plumbing, heating, domestic electrics, drains and more. So whether it’s a small job like a leaking tap or pipe, a boiler repair or replacement, or a big kitchen or bathroom refurbishment, you can rest assured Sidcup’s XP Plumbing and Heating has the solution.

As soon as we’ve established what your needs are, we’ll give you a free estimate, with no pressure to buy. (We hate the hard sell as much as you do). And thanks to our transparent pricing philosophy, you can be confident there’ll be no nasty surprises hidden in the price we give you.

Once you’ve decided you want to go ahead with the work, our fleet of vehicles means we have great reach across the local area, south-east London, and out into Kent and the rest of London. So whether you’re in Sidcup itself, nearby areas like Eltham, Chislehurst, Bromley and Bexleyheath, or further afield in north Kent or central London, we can normally be with you the same day you call us.

And once we’ve arrived, you can rest assured that our hand-picked team of qualified, experienced plumbers, heating engineers and electricians represent only the highest standards of quality and care. But don’t worry, all our work comes with a 12-month guarantee, anyway, just in case!

To find out what XP Plumbing and Heating of Sidcup can do for you, get in touch with us today.

Contact XP Plumbing and Heating.